Returns

Thank you for your order. We hope you like your new items. If something doesn't fit, you have the option to return your purchase within fourteen (14) days. You can return parts or your entire order to us.

Please be careful when trying on! If you decide to return something, the items must be in perfect condition:

  • clean (no deodorant, no perfume, no makeup stains)
  • unworn
  • unwashed
  • with original tags

Items that are not in a resalable condition or reach us too late cannot be refunded and will be returned to you.

Exceptions: For hygienic reasons, we cannot accept returns of underwear and socks unless they are faulty or do not correspond to the description. Sealed products with broken seals cannot be returned.

The following applies to orders from Germany and EU countries and Switzerland:

For returns within Germany and the European Union, a return handling fee of €5.90 will be charged in the event of a withdrawal from the purchase. This fee corresponds to the direct cost of returning the goods.

Returning multiple orders in one parcel

Please note: For technical reasons, it is not (yet) possible to return multiple orders in one parcel. Please return each order separately.

Complaints

Any complaint must be notified in advance by email to hello@thehaus360.com. Unannounced complaints cannot be processed by our warehouse.

Exchange

We do not offer traditional exchanges. Please return in accordance with these terms and conditions and, depending on availability, place a new order.

Refund

Refunds will be made via the original method of payment within 14 days of receipt of the returned items in our warehouse.

We are entitled to make deductions from the refund to take into account any depreciation of the items caused by your handling of the items, provided that the goods are no longer in perfect, resalable condition.

If you have any questions regarding returns, please send an email to hey@thehaus360.com or contact us via the contact form. Many thanks!